With BizTel Global Marketing Solutions, your customers have multiple methods for getting the answers they need quickly and easily, including:
- Live Chat
- Website Monitoring
- Click-to-Talk (LiveCall)
- Knowledge base/FAQ (for immediate answers to common questions)
Live Chat
Our live chat service has a proven track record in helping companies increase sales and improve customer service. Close sales with visitors who hesitate on product pages or in the shopping cart by inviting them to chat with a product specialist Increase order values by cross-selling or upselling complementary products or accessories Improve first contact resolution through hands-on assistance from a support representative
Website Monitoring
We monitor your website traffic, give you detailed reports on hits and GEO- Location tracking so you can evaluate and adjust your campaign for adwords or other pay per click or SEO.
Click to Talk (LiveCall)
Connect to your customers before you lose them LiveCall lets your customers connect to you at their most critical moments. Whether they have product questions or need customer service, LiveCall puts an immediate – and appropriate – representative on the phone to them.
FAQ/Knowledgebase
Self-service at its best: give visitors the answers they need quickly and efficiently and lower your service costs by up to 35%. Help visitors find immediate answers to their questions using LivePerson's powerful combination of dynamic FAQs, category browsing features and search technology Offer visitors seamless escalation to assisted service channels (email, live chat or voice) if they don't find the exact information.
Branding
We Brand your Chat Button, Chat Invitation and Chat interface to match the look and feel of your webstie
Contact us today for more information
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